In today’s digital age, phone scams are becoming increasingly sophisticated—and alarmingly common. As your trusted banking partner, we want to help you stay informed and protected.
One of the most important things to remember is this: **if you receive a phone call that you didn’t initiate, be cautious.** Scammers often pretend to be from legitimate organizations—such as your bank, a government agency, or even a utility company. They may sound convincing and urgent, claiming there’s a problem with your account, or offering a deal that sounds too good to be true.
Don’t Trust a Call that You Didn’t Initiate
**Never trust a call just because the caller knows some of your personal information** or because your caller ID shows a familiar name. Scammers can easily “spoof” phone numbers to make it look like the call is coming from a trusted source.
If you’re not 100% confident that the call is legitimate, the safest thing you can do is hang up. Do not provide any personal or financial information. Instead, **contact the company directly using a phone number you know is real**—such as one found on the company’s official website or printed on a recent statement or bill.
This extra step can make all the difference. When you initiate the call, you’re in control. You know who you’re speaking with and can verify that the information being shared is accurate.
Staying Safe & Secure
Here’s a quick checklist to stay safe:
- Never share your passwords, PINs, or account numbers** over the phone with someone who calls you unexpectedly.
- Don’t be pressured** by threats or urgency—scammers often use fear to get quick reactions.
- Verify the call independently** by contacting the company using their official contact information. Politely tell the caller that—since you didn’t initiate the call—you will need to hang up and dial them back via the main phone number.
Staying alert and cautious is your best defense. When in doubt, hang up and call back using a trusted number. Your security is always our top priority.
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